Customer Care, Order Cancellation & Returns

At mrldoll, we take product quality extremely seriously. Every doll is thoroughly inspected before leaving our factory. If you notice any defects or damage upon receipt, please contact our customer service immediately by emailing support@mrldoll.com with your order ID along with clear photos or videos of the issue. We will work swiftly to find the best solution for you.

Customer Service Response Time:

• Business Days: Within 24 hours

• Weekends and Holidays: Within 48 hours

Order Cancellation

• Before Shipping:
  You have the right to cancel your order without providing any reason as long as the order has not yet shipped.
  To cancel your order, please send a clear cancellation request to our customer service at support@mrldoll.com.

• After Shipment:
  Please note that once your package has been shipped (i.e., you have received a tracking number), the order cannot be cancelled.

Product Returns

• Return Eligibility:
  If your mrldoll product is unopened and unused, you may return it within 14 days from the day you (or a third party you designate, excluding the carrier) take physical possession of the item.
  Important: Items are only eligible for return if they are in their original, complete, undamaged, and unused condition. For hygiene reasons, if the plastic seal has been broken, we cannot accept the return unless the product is defective or damaged upon opening.

• Non-Refundable Situations:
  Please note that simply not liking the product after use does not qualify for a return. Refunds are only provided for items that are defective or not as described.

• Return Process:

  1. Confirmation Required: Before returning any items, please confirm the return process with our customer service by contacting support@mrldoll.com. Packages returned without prior confirmation may not be eligible for a refund.

  2. Return Shipping: Customers are responsible for the direct cost of returning the items.

  3. Return Addresses: Please send your return to one of the following addresses (confirm with customer service before shipping):

  • Address 1: 2125 Gateway Blvd, Hebron, Kentucky 41048, US

  • Address 2: 18501 Arenth Ave, City of Industry, California 91748, US

  • Address 3: 301 Cypress Meadow Drive, Pooler, Savannah, GA 31322, US

  • Address 4: 11142 Beltline Road, Houston, TX 77067, US

• Return Processing Time:
  Once we receive your returned item, please allow 3-5 business days for processing.

Please contact us within 90 days after delivery for replacements of defective or incorrect items. After 90 days, we cannot replace or refund defective/incorrect items.

Order/Product Refund

1. Pre-Shipment Cancellation:
   If you cancel your order before it has been shipped, we will issue a full refund for all payments received promptly.

2. Refund After Return:
   Upon receiving and inspecting the returned product, we will arrange a refund. Please note that a 15% replenishment fee may be deducted from your refund amount.

3. Defective or Damaged Items:
   If you discover any defect or damage upon receiving your product, please contact us immediately by sending photos or videos to support@mrldoll.com. We will then arrange for a re-shipment or issue a full refund for the product.

• Refund Processing Time:
  Refunds are typically processed within 1-3 business days after approval.

If you have any further questions or require assistance with cancellations, returns, or refunds, please feel free to contact us at support@mrldoll.com. We are here to help ensure your satisfaction with every purchase.