Orders are typically processed within 24-48 business hours and shipped within 48-72 business hours. If there is a delay, it might be due to peak seasons or special circumstances. We will process your order as soon as possible and notify you of any delays.
Free Shipping
We can ship orders to United States, Canada, Europe, Australia.etc. We cooperate with major and trusted international carriers UPS,FedEx, DHL to ensure your package arrives to your destination fast and affordable.
Product processing time
Total Delivery Time = Processing Time + Shipping Time
Processing Time: 2-4 business days
Note:Processing Time of the product is calculated from the time your order is confirmed
For order(s) with more than one item, the processing item will according to the item with longest processing item.
Shipping Time:
United States 7-10 Business Days
Canada 10-12 Business Days
United Kingdom 9-12 Business Days
Australia 10-12 Business Days
European countries like Germany 9-12 Business Days
Note
Delivery times may be affected during public holidays as manufacturers and couriers limit their business. Although it is unfortunately beyond our control, we will try our best to improve the problem.
Affected by Covid-19, there will be some delay on the delivery
Shipping Rates:
Free Shipping
Private delivery
You're the only one who knows what you're buying. No one else does.
MRLdoll shipping FAQ
Have a question? Before reaching out, check below — we might already have the answer for you!
1. Why hasn't my order arrived yet?
2. How can I track my package?
After your order is shipped, we will provide a tracking number. You can use this number on the carrier's website to check the status of your package. Please note that it is normal for the tracking information to not update for 1-3 business days while the package is in transit to the courier. If there is no update for an extended period, please contact us.
3. My package shows as delivered but it has not been delivered yet
If your package is marked as delivered on the carrier’s website but you have not received it, please check locations such as your porch, backyard, garage, or any place where the package might have been left. Also, ask anyone who might have picked it up for you. If you still cannot find it, please contact the carrier and inform us so we can assist you in resolving the issue.
4. What should I do if the goods I received are damaged?
All products are thoroughly inspected and securely packaged before shipment. Upon receiving your package, please inspect it for any damage:
If the outer box is opened or the product’s packaging is damaged.
If the outer box has noticeable water stains.
In such cases, immediately take photos or videos as evidence and check the inner packaging for damage. File a claim with the carrier and contact us if further assistance is needed.
5. What should I do if I received the wrong item?
If you receive the wrong item, first report it to the carrier, then send photos of the entire package, a photo of the tracking number, and photos of the incorrect product to the support team. Once confirmed, we will arrange a replacement.
How do I return an item?
To return an item, please contact us via email at support@mrldoll.com. Do not return the item without authorization, as the address on the package cannot be used for returns or exchanges. We will handle your request promptly based on your email. Please ensure the internal plastic packaging of the doll remains intact.
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