Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mrldoll.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mrldoll.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mrldoll.com.

Cancellation

We accept order cancellation before the product is shipped or produced.
If the order is cancelled you will get full refund.
We cannot cancel the order if the product is already shipped out.

Unconditional Refund
We accept return of products. Customers have the right to apply for a return within 15 days after delivery the product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please ask our customer service email to support@mrldoll.com , make sure you send the package to the right address，and get a return authorization number.

Return Address: Please contact customer service and provide your address, we will give you the address of the warehouse closest to you

Customers are responsible for return shipping fee.
We will deduct a reasonable shipping fee from the refund according to the actual situation.

Refunds And Returns For Conditions
Within 30 business days, if the product has the following problems, we will allow the refund or exchange of the product :

(1)The product has the wrong size and cannot be used.
(2)The Product color error.
(3)The product does not match the description on the website.

Please provide photo and send it to support@mrldoll.com
Once we confirm that the product has a problem, we will refund or exchange. These problems will be solved within 3-5 business days.

Refund instructions
Once your return is received and inspected, we will email you a notification of receipt.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, your payment will be returned to your credit card or paypal (according to your payment method).

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact our Customer service at support@mrldoll.com