- Business Days: Within 24 hours
- Weekends and Holidays: Within 48 hours
Customer Care, Order Cancellation & Returns
At MRLDOLL, we take product quality extremely seriously. Every doll is thoroughly inspected before leaving our factory. If you notice any defects or damage upon receipt, please contact our customer service immediately by emailing support@mrldoll.com with your order ID along with clear photos or videos. We will work swiftly to find the best solution for you.
Customer Service Response Time:
- Business Days: Within 24 hours
- Weekends & Holidays: Within 48 hours
Special Product Cancellation & Refund Policy
Customized Products
All customized or personalized products are made specifically according to the customer’s selected configuration and requirements. Once an order for a customized product has been placed, it cannot be cancelled, refunded, or returned.
Torso Products
Customers may request a cancellation and refund within 24 hours of placing the order, provided that the item has not yet been shipped. Once shipped, cancellations and refunds are no longer accepted.
Full-Size Dolls
Full-size dolls are made-to-order products. Each doll is individually produced for the customer after order confirmation. Once the order has been placed, cancellations, refunds, or returns are not accepted, unless the item is defective or significantly different from the product description.
Defective or Incorrect Products
If you receive a defective, damaged, or incorrect item, please contact our customer service immediately with photos or videos for verification. We will arrange a replacement, repair, or refund depending on the situation.
Order Cancellation
Sex Doll Order Cancellations
Within 24 Hours:
Products are typically shipped within 48 hours. If you cancel your order within this window, MRLDOLL guarantees a refund of 90% of the total order amount.
Note: A 10% deduction will be applied to cover bank and online payment platform transaction fees.
Before Shipping:
You have the right to cancel your order at any time before shipment. Please send a clear cancellation request to support@mrldoll.com.
After Shipment:
Once your package has been shipped and a tracking number is issued, the order cannot be cancelled.
Product Returns
Return Eligibility
- Unopened and unused products may be returned within 14 days from the date of delivery.
- Items must be in their original, complete, undamaged, and unused condition.
- For hygiene reasons, opened plastic seals make a product non-returnable unless defective or damaged.
Non-Refundable Situations
- Simply not liking the product after use does not qualify for a return.
- Refunds are only provided for defective or misdescribed items.
Return Process
- Confirmation Required: Contact support@mrldoll.com before returning. Returns without prior confirmation may not be eligible for a refund.
- Return Shipping: Customers are responsible for return shipping costs.
-
Return Addresses: Please confirm with customer service before sending:
- 2125 Gateway Blvd, Hebron, Kentucky 41048, US
- 18501 Arenth Ave, City of Industry, California 91748, US
- 301 Cypress Meadow Drive, Pooler, Savannah, GA 31322, US
- 11142 Beltline Road, Houston, TX 77067, US
Return Processing Time:
- Please allow 3-5 business days after we receive your returned item.
- For defective or incorrect items, contact us within 90 days of delivery. After 90 days, replacements or refunds are not possible.
Order & Product Refunds
Pre-Shipment Cancellation
Full refund will be issued if the order is cancelled before shipment.
Refund After Return
Refunds will be arranged after inspection of the returned product. A 15% replenishment fee may apply.
Defective or Damaged Items
If you discover any defect or damage upon receipt, contact support@mrldoll.com immediately with photos or videos. We will arrange reshipment or full refund.
Refund Processing Time
Refunds are typically processed within 1-3 business days after approval.
If you have any questions or need assistance with cancellations, returns, or refunds, please contact support@mrldoll.com.
We are here to ensure your satisfaction with every purchase.
Tip: Please provide an accurate residential address to ensure smooth delivery.
This should include: Full Name, Phone Number, Country, State/Province, City, ZIP/Postal Code, Street, and House/Apartment Number.
Customer Care, Order Cancellation & Returns
At mrldoll, we take product quality extremely seriously. Every doll is thoroughly inspected before leaving our factory. If you notice any defects or damage upon receipt, please contact our customer service immediately by emailingsupport@mrldoll.comwith your order ID along with clear photos or videos of the issue. We will work swiftly to find the best solution for you.
Our Service
Enjoy Realistic & Relish Yourself &Companionship
Customer Service Response Time
Order Cancellation
- Before Shipping:
You have the right to cancel your order without providing any reason as long as the order has not yet shipped.
To cancel your order, please send a clear cancellation request to our customer service at support@mrldoll.com. - After Shipment:
Please note that once your package has been shipped (i.e., you have received a tracking number), the order cannot be cancelled.
Product Returns
- Return Eligibility:
If your mrldoll product is unopened and unused, you may return it within 14 days from the day you (or a third party you designate, excluding the carrier) take physical possession of the item.
Important: Items are only eligible for return if they are in their original, complete, undamaged, and unused condition. For hygiene reasons, if the plastic seal has been broken, we cannot accept the return unless the product is defective or damaged upon opening. - Non-Refundable Situations:
Please note that simply not liking the product after use does not qualify for a return. Refunds are only provided for items that are defective or not as described. - Return Process:
- Return Processing Time:
Once we receive your returned item, please allow 3-5 business days for processing.
Please contact us within 90 days after delivery for replacements of defective or incorrect items. After 90 days, we cannot replace or refund defective/incorrect items.
Order/Product Refund
- Pre-Shipment Cancellation:
If you cancel your order before it has been shipped, we will issue a full refund for all payments received promptly. - Refund After Return:
Upon receiving and inspecting the returned product, we will arrange a refund. Please note that a 15% replenishment fee may be deducted from your refund amount. - Defective or Damaged Items:
If you discover any defect or damage upon receiving your product, please contact us immediately by sending photos or videos to support@mrldoll.com. We will then arrange for a re-shipment or issue a full refund for the product.
- Refund Processing Time:
Refunds are typically processed within 1-3 business days after approval.
FAQS
Enjoy Realistic & Relish Yourself &Companionship
1. How do I cancel my order?
You can cancel your order if it has not yet shipped. Simply email our customer service at support@mrldoll.com with your cancellation request. Once a tracking number is provided, cancellation is no longer possible.
2.What is your return policy?
You may return unopened and unused products within 14 days from when you first received them. Items must be in their original condition and packaging, with the seal intact, unless the product is defective or damaged.
3. Can I return a product if I simply don't like it?
Returns are only accepted for products that are defective or not as described. Returns due solely to a change of mind or personal preference are not eligible for a refund.
4. How long does it take to process a return?
Once we receive your returned item, please allow 3-5 business days for us to process your return. After processing, any approved refund is typically issued within 1-3 business days.
5. What should I do if my product arrives damaged or defective?
If your product arrives damaged or defective, please contact us immediately at support@mrldoll.com with your order ID and clear photos or videos of the issue. We will work swiftly to arrange a replacement or issue a full refund.
MRLDOLL
If you have any questions feel free to contact us at Email：support@mrldoll.com
Join Our Community
We warmly welcome everyone to our community and encourage you to share your stories with us
